Question 1

How do I place an order?

Accepted Answer

Simply browse our collections, add items to your cart, and proceed to checkout. You can also visit our showroom in Thimphu for a personalised experience.

Question 2

What areas do you deliver to?

Accepted Answer

We currently deliver across Bhutan. Delivery within Thimphu is complimentary on all orders. For deliveries outside Thimphu, additional shipping charges may apply based on location.

Question 3

How long does delivery take?

Accepted Answer

For in-stock items, delivery within Thimphu typically takes 1–2 business days. Items shipped outside Thimphu or special orders may take longer. We will keep you updated throughout the process.

Question 4

Can I return or exchange a product?

Accepted Answer

Yes, we accept returns and exchanges within 1 day of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.

Question 5

Do you offer custom or made-to-order furniture?

Accepted Answer

Not yet — but it is part of our vision. We are working towards designing and crafting our own pieces in the future. Stay tuned for updates.

Question 6

How should I care for my furniture?

Accepted Answer

Care instructions vary by material. Visit our Care Instructions page for detailed guidance on maintaining wood, fabric, leather, and metal finishes.

Question 7

Do you have a physical showroom?

Accepted Answer

Yes, we have a showroom in Thimphu, Bhutan. You are welcome to visit and experience our collections in person. Contact us to schedule an appointment.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers, mBOB, and cash on delivery within Thimphu. Details are provided at checkout.

PALTER

Frequently Asked Questions

How do I place an order?

What areas do you deliver to?

How long does delivery take?

Can I return or exchange a product?

Do you offer custom or made-to-order furniture?

How should I care for my furniture?

Do you have a physical showroom?

What payment methods do you accept?

Still have questions?

Frequently Asked Questions

How do I place an order?

What areas do you deliver to?

How long does delivery take?

Can I return or exchange a product?

Do you offer custom or made-to-order furniture?

How should I care for my furniture?

Do you have a physical showroom?

What payment methods do you accept?

Still have questions?